• 性别要求： 不限
• 年龄要求： 不限
• 工作性质： 全职
• 月　　薪： 5千-7千

岗位职责：
1.代表酒店总经理接待和迎送客人，主动向客人征求意见，处理客人投诉，接受客人对酒店提出的建议和意见。
2.协助酒店领导和有关职能部门处理在酒店内发生的各种突发事件，如火灾、停电、住客伤亡等。
3.熟知酒店所有营业场所的位置、营业时间和负责人的姓名，熟悉市内交通、旅游景点、涉外企业及其管理部门，以便随时向客人提供各种查询服务。
4.了解和掌握酒店客房使用情况，宴请和会议安排，以及重要团队和客人抵离情况。
5.巡视和督查大堂各种服务设施和各项服务工作的情况，确保完好、整洁、有效。
6.负责客人遗留物品的查找、认领工作。

• 性别要求： 不限
• 年龄要求： 不限
• 工作性质： 全职
• 月　　薪： 5千-6千

Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. Interview, select, train, supervise, evaluate, counsel and administer disciplinary procedures for Front Office team members. Monitor lobby traffic and assign team members as required.
与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序面试，挑选，培训，督导，评估，管理前厅部所有员工。留意大堂状况，根据需求进行人员调配。

Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.
关注VIP及有特殊要求的预订，及时更新系统相关信息，确保VIP及团队预订的良好运作。监督住店客人房价变更情况。

Manage the Front Office team, resolve guests' concerns, and implement resolutions by using discretion and judgment.
对前台进行日常管理，用敏锐的判断力和决断力解决客户的问题。

Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。

Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
为顾客提供热情周到的服务，有宾至如归感。

Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured.
依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。

Handle complaints promptly and efficiently, taking the necessary action, where appropriate. Follow-up with guests to ensure satisfaction with problem resolution.
采取必要行动，及时有效的处理顾客的不满，回访客人，确保客人对解决方法满意。

Adhere to the hotel's security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。