中国书法大厦

• 性别要求： 不限
• 年龄要求： 不限
• 工作性质： 实习
• 月　　薪： 4千-5千

岗位职责:
1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。
2.查看交班记录，了解上一班的移交事项，并负责处理。
3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。
4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。
5.熟练总台各项专业业务和技能，搞好对客服务。
6.熟练掌握店内外信息，提供准确的问讯服务。
7.负责为下榻酒店的宾客办理入住登记手续。
8.负责客房钥匙的管理和发放工作并严格遵守验证制度。
9.制作有关报表，为其它部门提供准确的接待信息。

任职资格:1.大专以上文化程度，形象气质佳，女162cm以上 男175cm以上。
2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、销售意识和责任感。
3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
4.有酒店同岗位工作经验者有先。

• 性别要求： 不限
• 年龄要求： 不限
• 工作性质： 全职
• 月　　薪： 3千-4.2千

1、熟练掌握店内信息，提供准确的问讯服务。
2、负责为下榻酒店的宾客办理入住登记与离店手续工作。
3、大专学历，熟悉电脑操作，有经验者条件可放宽。
4、三班倒7:00-15:00，15:00-23:00，23:00-7:00。

福利待遇:
1、免费提供食宿（洗衣机、烘干机、空调、WIFI），免费制服。
2、绩效奖金、岗位津贴、夜班补助、生日福利等。
3、带薪年假，五险一金待遇。
4、集团成员酒店内部用餐、用房专享优惠。
5、职位晋升速度快，升值空间大。

• 性别要求： 不限
• 年龄要求： 不限
• 工作性质： 不限
• 月　　薪： 4千-5千·13薪

•Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non –verbally confirms the room number and rate. Promotes and administers Hilton Marketing programs such as Hilton Honors, for arriving guests. Ensures guests knows location of room , containing room keys , tokens of our appreciation , etc.
根据预订优质快速的为客人办理入住手续，确认相关信息，如:房价，人数等，依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员，吸引新会员的加入。指引去房间的方向并解释房卡的使用方法等。
•Ensures rooms and services are correctly accounted for within guest statement properly accounts for service provided by the hotel. Assists guests with check out payments or charges. Accepts and records vouchers, credit, travelers checks, and other forms of payment, converts foreign currency at current posted rates.
确保入住期间的各项需求能有效满足，帮助客人办理外币兑换及结帐手续。接收现金，信用卡，旅行支票，公司或第三方付费等付款方式。
•Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
热情友好的问候客人，对客人的合理需求予以积极恰当的回应。准确提供各种信息如：酒店营业场所的营业时间及VIP促销计划等。
•Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。
•Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive.
为顾客提供热情周到的服务，有宾至如归感。
•Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of paymentsecured.
依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。
•Maintains awareness of guests' profile and specific preferences, ensuring that they are acted upon for each reservation.
维护顾客档案和信息，确保预订的有效性和准确性。
•Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
收取现金，信用卡，代金券，公司或第三方付费等服务时要严格遵守酒店规定。
•Greets Japanese guests, provides hotel services with accuracy and efficiency.
负责接待入店日籍客人，为客人提供准确、高效的咨询服务。
•Takes responsibility to the daily Japanese translation issue.
负责前厅部的日常日语翻译工作。
•Keeps the good relationship with the Japanese guests in the hotel.
与入店日籍客人保持良好的关系。
•Provides additional Japanese assistance to the guests if necessary.
如有需要为客人提供更多日语协助。