•Maintain the order and safety of the hotel.
•维护酒店安全秩序，尽职尽责完成岗位工作，保证酒店安全。
•Offer necessary service to guests.
•为客人提供帮助和服务。
•Conduct regular safety patrol, acting and reporting appropriately upon discovering any potential hazards.
•定期对酒店进行安全巡视，及时发现隐患，及时上报并采取措施。
•Take good care of communication facilities and skillfully operate all fire control equipment.
•爱护通讯器材，熟练使用各种消防设施和器材。
•Report, examine and monitor with professionalism once suspicious personnel or articles are discovered, keeping a record of these incidents as well.
•详细记录巡查过程中发现的问题，上报处理，发现可疑人员和事物要礼貌地进行盘查、监控。
Security Officer working at staff entrance should do as follows:
•Ensure that the external visitor registration form is filled correctly. Be hospitable to visitors and report any suspicions to the management.
•Conduct random bag inspections of Team Members entering and leaving the building, ensuring that the asset removal policy is adhered to.
•Prevent any flammable or explosive items, corrosives, drugs, hazardous tools, liquor or items labelled identically as the hotel’s property from being brought into the hotel.
•Identically labelled items or items with the same brand as the Hotel’s property, to be detained and recorded with the name and employee number of the staff involved.
•Prevent hotel’s property from being removed without an authorized and signed Gate-Pass permission form.
•Write-off the Gate-Pass permission form once lent-out articles are returned. Implement payment for damaged items and provide the invoice for the purchase or refund.
•Keep the deposited keys in good condition and fulfill the key-lent procedure.
•Maintain workplace cleanliness.
当保安员在员工通道值班时应做到以下几点：
认真填写来访客人登记表和填写外来人员登记卡，使用文明礼貌用语，接待好每一位来访客人，同时，若发现可疑的人和事需要及时报告。
在员工进出酒店时对其包裹进行随机检查。遵寻酒店财物管理的原则，在未行到特许的情况下严禁酒店财物外流。
不得将易燃、易爆、腐蚀品、毒品、利器工具带入酒店。
酒类饮品禁带入酒店。
禁带和酒店相同的物品进入酒店。
若无出门通行证，不可携带酒店财产或不可证明之物（包括废弃物品）离开酒店。
凡发现与酒店经营物品相同的，一律扣下，并记清名字及员工号。
外借物品运出要备有统一有效的出门证，运回时予以清点，注销出门证。如有损坏，借用单位在出门证上给予注明并得到有关部门认可。外购或退货物品要备有发票。
妥善保管各部门寄存的钥匙，钥匙借领手续齐全。
保持本岗位的干净整洁。
Security Officer working at the hotel lobby should do as follows:
•Familiarize with all restaurants, locations and their operation times in order to direct guests to the most convenient route to their destinations.
•Take the initiative to usher guests into available elevators and assist with the selection of levels. (About 10 guests each time).
•Specially assist elderly, children and the disabled.
•Be alert of drunkards, the incapacitated and the people who accompany them. People who are excluded from pornography or other illegal activities should be monitored closely.
•When suspicious people enter the elevator, promptly inform CCTV and relevant departments to pay attention, preventing unauthorized visitors from entering the rooms.
•Discourage guests from bringing pets into the hotel area.
•Implement the relevant regulations of the local municipal public security bureau and usher unauthorized visitors to the front desk to obtain the consent of the hotel’s guest as well as to fill in the ‘Visitor’s Registration Form’. Advice visitors to remain in the guest’s room between 23:00 and 8:00.
•Make sure all commercial photography carried out in the Hotel’s premises have clearance from the Hotel’s Marketing & Communications department, otherwise, direct them to the relevant department.
•Inform the Duty Manager and Front desk team members to register with the Housekeeping department if guests’ belongings are found.
•Dissuade guests from carrying hotel property to prevent the loss of goods in public areas. Pay special attention to those who come in with empty hands or bags and leave with bags.
•Pay attention to the corridor of the 2F Banquet ballrooms and remind the guests not to leave their children to play along the banisters.
•当保安员在酒店大堂值班时要做到以下几点：
熟知各餐厅及部位，消费水准，服务时间，引导客人使用最便捷的路线到达目的地。
主动为客人安排电梯，控制客梯乘坐人数。（每次10人左右）
给予老人、儿童和残疾人以特别的服务，关注醉酒者和无行为能力者以及陪同他们的人们。排斥从事色情或其他不法活动的人等搭识、骚扰客人。
可疑人员进入电梯后，及时通知CCTV和相关岗位予以关注，谢绝无关人员进入客房区域。劝阻客人携带宠物进入酒店区域。
执行地方公安局相关规定。来访者需得到住客的同意，并指引至前台填写《访客登记单》，每日23:00至08:00劝住进入客房内访问客人。
劝阻针对酒店设施及装饰的专业拍摄人员，提请他们与酒店公关部取得联系。
发现客人遗留物品通知大堂经理和前台接待员后送交客房部做登记。
劝阻客人携带酒店物品外出，防止酒店公共区域的物品流失。特别留意那些空手或带包进来，出去时带包或包袋异样的外来人员。
关注2楼宴会厅走廊，提醒客人不要将孩子放在宴会厅外面的栏杆边。
•Upon receiving the patrol route and schedule, patrol area, paying attention to personnel, hotel equipment, fire and safety facilities. Report all potential threats or discrepancies.
•Inspect the key parts of the machine room, distribution room, kitchen, windpipe/water pipe, storages, fire control corridor, escape indicator in the public area and firefighting equipment.
Security Officer should do as follows in patrolling:
•Upon receiving the patrol route and schedule, patrol area, paying attention to personnel, hotel equipment, fire and safety facilities. Report all potential threats or discrepancies.
•Inspect the key parts of the machine room, distribution room, kitchen, windpipe/water pipe, storages, fire control corridor, escape indicator in the public area and firefighting equipment.
•当保安员在执行巡逻任务时，要做到以下几点：
按照规定的路线巡逻，以相对不固定的出发时间对巡视区域内的人员、物品摆放、酒店设备、消防及安全情况进行控制和检查，及时发现、报告并消除不安全因素。
检查机房、配电房、厨房、气管/水管、仓库等重点部位，检查消防通道、公共部位逃生指示标志及消防设备。

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