安徽静安投资集团有限公司

• 性别要求： 不限
• 年龄要求： 不限
• 工作性质： 全职
• 月　　薪： 4千-6千

岗位职责：
1、协助前台做好对客接待服务
2、做好团队、商务客人和VIP客人的接待工作。
3、督导并协助前台接待为客人办理入住及退房手续。
4、优先确保贵宾及特殊客人的用房，与客房部配合确保房间布置符合宾客喜好和要求。
4.运用销售技巧与合理控制，提高房间收入和客房出租率。
5.协调处理职权范围内的客人投诉，超越权限及时向部门经理汇报。
6.严格督导“四实登记”，审核宾客公安信息的传输及退宿情况。
7.通报当日会议、团队、贵宾、VIP客人的入住信息，抽查前台员工掌握情况
任职资格：
1、年龄20-40岁，形象气质佳;
2、有同岗位工作经验者优先。

• 性别要求： 不限
• 年龄要求： 不限
• 工作性质： 全职
• 月　　薪： 3千-6千

The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel's services. As the Guest Service Agent, responsible for performing the following tasks to the highest standards as below:
热情友好的问候客人，确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决，销售酒店各项产品确保利润最大化。具体职责如下：
· Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guests'needs, code electronic keys, confirms the room number and rates with a written confirmation.
根据预订优质快速的为客人办理入住手续，确认相关信息，如:房价,人数等，依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会 给非会员，吸引新会员的加入。指引去房间的方向并解释房卡的使用方法等。
· Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller's checks and other forms of payment, converting foreign currency at current posted rates.
确保入住期间的各项需求能有效满足，帮助客人办理外币兑换及结帐手续。接收现金，信用卡，旅行支票，公司或第三方付费等付款方式。
· Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
热情友好的问候客人，对客人的合理需求予以积极恰当的回应。准确提供各种信息如：酒店营业场所的营业时间及VIP促销计划等。
· Record guests'complaints, conducting thorough research to develop the most effective solution and negotiate results.Listen and extend assistance in order to resolve problems.
沉着冷静的应对和处理各类客人投诉。
· Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
积极的工作，友好的为客人提供服务。

• 性别要求： 不限
• 年龄要求： 不限
• 工作性质： 全职
• 月　　薪： 5千-6千

Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. Interview, select, train, supervise, evaluate, counsel and administer disciplinary procedures for Front Office team members. Monitor lobby traffic and assign team members as required.
与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序面试，挑选，培训，督导，评估，管理前厅部所有员工。留意大堂状况，根据需求进行人员调配。

Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.
关注VIP及有特殊要求的预订，及时更新系统相关信息，确保VIP及团队预订的良好运作。监督住店客人房价变更情况。

Manage the Front Office team, resolve guests' concerns, and implement resolutions by using discretion and judgment.
对前台进行日常管理，用敏锐的判断力和决断力解决客户的问题。

Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。

Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
为顾客提供热情周到的服务，有宾至如归感。

Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured.
依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。

Handle complaints promptly and efficiently, taking the necessary action, where appropriate. Follow-up with guests to ensure satisfaction with problem resolution.
采取必要行动，及时有效的处理顾客的不满，回访客人，确保客人对解决方法满意。

Adhere to the hotel's security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。

• 性别要求： 不限
• 年龄要求： 不限
• 工作性质： 不限
• 月　　薪： 4千-5千·13薪

•Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non –verbally confirms the room number and rate. Promotes and administers Hilton Marketing programs such as Hilton Honors, for arriving guests. Ensures guests knows location of room , containing room keys , tokens of our appreciation , etc.
根据预订优质快速的为客人办理入住手续，确认相关信息，如:房价，人数等，依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员，吸引新会员的加入。指引去房间的方向并解释房卡的使用方法等。
•Ensures rooms and services are correctly accounted for within guest statement properly accounts for service provided by the hotel. Assists guests with check out payments or charges. Accepts and records vouchers, credit, travelers checks, and other forms of payment, converts foreign currency at current posted rates.
确保入住期间的各项需求能有效满足，帮助客人办理外币兑换及结帐手续。接收现金，信用卡，旅行支票，公司或第三方付费等付款方式。
•Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
热情友好的问候客人，对客人的合理需求予以积极恰当的回应。准确提供各种信息如：酒店营业场所的营业时间及VIP促销计划等。
•Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。
•Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive.
为顾客提供热情周到的服务，有宾至如归感。
•Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of paymentsecured.
依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。
•Maintains awareness of guests' profile and specific preferences, ensuring that they are acted upon for each reservation.
维护顾客档案和信息，确保预订的有效性和准确性。
•Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
收取现金，信用卡，代金券，公司或第三方付费等服务时要严格遵守酒店规定。
•Greets Japanese guests, provides hotel services with accuracy and efficiency.
负责接待入店日籍客人，为客人提供准确、高效的咨询服务。
•Takes responsibility to the daily Japanese translation issue.
负责前厅部的日常日语翻译工作。
•Keeps the good relationship with the Japanese guests in the hotel.
与入店日籍客人保持良好的关系。
•Provides additional Japanese assistance to the guests if necessary.
如有需要为客人提供更多日语协助。

• 性别要求： 不限
• 年龄要求： 不限
• 工作性质： 全职
• 月　　薪： 3.5千-4.5千

岗位职责：主要负责客房卫生打扫清洁，有无经验均可 年龄不限
包吃包住
月休4天