• 性别要求： 不限
• 年龄要求： 不限
• 工作性质： 不限
• 月　　薪： 4千-5千·13薪

•Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non –verbally confirms the room number and rate. Promotes and administers Hilton Marketing programs such as Hilton Honors, for arriving guests. Ensures guests knows location of room , containing room keys , tokens of our appreciation , etc.
根据预订优质快速的为客人办理入住手续，确认相关信息，如:房价，人数等，依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员，吸引新会员的加入。指引去房间的方向并解释房卡的使用方法等。
•Ensures rooms and services are correctly accounted for within guest statement properly accounts for service provided by the hotel. Assists guests with check out payments or charges. Accepts and records vouchers, credit, travelers checks, and other forms of payment, converts foreign currency at current posted rates.
确保入住期间的各项需求能有效满足，帮助客人办理外币兑换及结帐手续。接收现金，信用卡，旅行支票，公司或第三方付费等付款方式。
•Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
热情友好的问候客人，对客人的合理需求予以积极恰当的回应。准确提供各种信息如：酒店营业场所的营业时间及VIP促销计划等。
•Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。
•Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive.
为顾客提供热情周到的服务，有宾至如归感。
•Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of paymentsecured.
依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。
•Maintains awareness of guests' profile and specific preferences, ensuring that they are acted upon for each reservation.
维护顾客档案和信息，确保预订的有效性和准确性。
•Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
收取现金，信用卡，代金券，公司或第三方付费等服务时要严格遵守酒店规定。
•Greets Japanese guests, provides hotel services with accuracy and efficiency.
负责接待入店日籍客人，为客人提供准确、高效的咨询服务。
•Takes responsibility to the daily Japanese translation issue.
负责前厅部的日常日语翻译工作。
•Keeps the good relationship with the Japanese guests in the hotel.
与入店日籍客人保持良好的关系。
•Provides additional Japanese assistance to the guests if necessary.
如有需要为客人提供更多日语协助。

信地置业（合肥）有限公司

• 性别要求： 不限
• 年龄要求： 18-45
• 工作性质： 全职
• 月　　薪： 3千-4千

工作内容：
1、在市场内进行巡逻检查；
2、对市场内部的消防设施及设备进行检查；
3、对市场内的停车场进行管理；
4、路面交通状况的维护；
5、负责市场治安防范工作
职位要求：
1、年龄50岁以下;
2、执行力强，责任心强，能吃苦耐劳，服从管理分配；
3、五官端正，身体健康，无任何不良记录；
4、有安保工作经验者或退役军人优先考虑;
5、提供完善的消防培训
福利待遇：
1、每周休息1.5天
2、入职购买五险一金
3、提供免费午餐
4、每年员工免费体检
5、每年员工免费户外拓展、旅游
6、带薪休假
7、节假日礼品、过节费、降温费福利等等
8、公司全方位跟踪教学与培训，具有完备的“导师制”
9、广阔的发展平台和晋升空间

• 性别要求： 不限
• 年龄要求： 不限
• 工作性质： 全职
• 月　　薪： 3千-4千

·Be the Brand ambassador of the hotel, providing a positive “first impression” while guests walk-in to the hotel.

成为酒店的品牌大使， 当客人走进酒店时给他们留下良好的第一印象。在酒店的大堂里协助客人，迎接客人，解决他们的要求，提供建议，带领他们到前台，餐厅和行政酒廊。

·Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, food and beverage outlets, and the Club Lounge.

在大堂和大堂吧迎接所有客人，回答他们的疑问，提出建议，陪同他们到前台，餐饮店和行政酒廊。

·Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.

预测客人的需求，并以乐于助人和细心的方式处理客人的询问。

·Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the Guest Response process set-up in the hotel and in achieving the targets set for the Guest Satisfaction Survey.

最大限度地从客人那里获得关于酒店各方面的反馈，维护酒店客人反馈流程的主要职责，并实现客人满意度调查的目标。

·Welcome all guests in a polite and friendly manner.

以友好礼貌的态度欢迎所有的客人。

·Be helpful, empathetic and polite to all guests.

对客人友好， 富有同情心和礼貌。

·Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service.

通过友好有效的服务使客人愉悦并通过个性化高效率的服务赢得回头客。

·In-depth understanding of each level of the Hilton Honors reward program, ensuring that all associates are updated regularly on the benefits for each program.

深入了解希尔顿荣誉客会奖励计划。 确保所有的员工都得到相关培训。

·Ensure that every guest who is a Hilton Honors member is enrolled in the Hilton Honors reward program when they check-in and that all associates are to be trained on this and practice this meticulously.

确保每一位希尔顿荣誉客会的客人在前台入住时被识别，所有的员工得到相关培训。

· Ensure that all guest comments are passed on to the centralized guest response area and are updated in all necessary guest history databases.

负责将客人的意见集中到对客服务相关部门并及时更新客人历史纪录。

·Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, food and beverage outlets and the Club Lounge.

对酒店了解，包括房型，房价，相关特征和设施，餐饮部门和行政酒廊。

·Develop a close and harmonious working relationship with all the other departments in the hotel.

和酒店的其他部门保持紧密和谐的工作关系。

·Have complete knowledge of Hilton hotels SOPs and local policies.

对希尔顿酒店的操作标准和本地政策完整地了解。

·Report to work on time with proper uniform, including your nametag, complying with the standards of the hotel on personal appearance and setting an example to be followed.

准时上班，着制服，佩戴名牌。 个人仪表符合酒店要求。以身作则。

· Develop knowledge about frequent guests, their special requests and needs.

对酒店的常客了解，知道他们的特别要求和需要。

·Be familiar with cultural differences in order to meet all different customer needs.

熟悉文化差异以便满足不同客人的需求。

·Complete all shift duties as outlined on the shift checklist prior to the end of your shift.

在结束班次之前填写所有的当值表。

·Ensure completion of all tasks for the shift and handover to the next shift without missing out on any guest related requests.

确保完成当值所有事务，对下一个班次交接时保证不遗漏任何和客人有关的信息。 确保所有的工作簿，交接班表良好保存

·Ensure that all logbooks, handovers and checklists are well maintained.

提供备选方案以满足客人对产品和福利的需求。

·Actively seek for customer feedback, handling their requests and complaints.

主动需求客人反馈，处理他们的要求和投诉。

·Suggest alternatives to meet customer needs in terms of product features and benefits.

建议替代方案，以满足客户在产品功能和效益方面的需求。

·Offer information and services where appropriate.

提供合理的信息和服务。

·Inspect VIP guest rooms prior to guests’ arrival.

当贵宾到达之前事先检查其房间

·Lead by example on aspects of courtesy, helpfulness and grooming / overall presentation.

在礼貌，帮助性和整体个人仪表方面以身作则。

·Maintain company sanitation standards in the department.

保持公司部门的卫生消毒标准

·Maintain guest satisfaction and ensure repeat business through personalised and efficient service, ensuring that all customers leave satisfied.

保持客人满意度及通过个性化有效的服务来确保回头客。确保所有的客人都满意离店。

·Conduct site inspections as and when required by the Management.

当有必要时进行现场检查。

·Thank customers and invite our guests to return.

感谢客人并邀请他们再次光顾。

·Carry out requests as directed by the Management.

完成管理层的要求。

·Maintain good communication with other hotel departments to assist with guests' needs.

需和酒店其他部门有着良好的沟通，来帮助客人的所需。

• 性别要求： 不限
• 年龄要求： 不限
• 工作性质： 全职
• 月　　薪： 3千-4千·13薪

As the Outlet Supervisor, will be responsible for performing the following tasks to the highest standards:
作为餐厅主管，您将应以最高标准完成以下任务
•Maintain a high customer service focus by approaching your job with the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。
•Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
•Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
•Perform all duties and responsibilities in a manner that ensures safety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
•Confidently know the food and beverage menu contents and explain them in detail to guests.
熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。
•In consultation with the Manager, agree and implement actions to make improvements to customer service.
与经理商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。
•Familiarise with menu items of all other outlets to recommend guests to other outlets.
了解其他餐厅的菜肴，以便向客人推荐。
•Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day.
遵守服务程序，保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作，及和厨师交流，餐厅预定的详细情况。
•Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone.
检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。
•Ensure that all service procedures are carried out to the standards required.
确保所有服务都符合标准。
•Make sure that all areas are cleaned and maintained in accordance with operating procedure.
确保所有区域与开始用餐时一样整洁。
•Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals.
在生意变化的基础上调整员工排班，做任何变化要确保餐饮部服务质量及预算。
•Assist restaurant managers with training all team members for the induction training and on the job training.
协助餐厅经理进行就职培训，及在职培训。
•The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
完成任何其他合理的职责和被指派的职责。